NOTE TO ALL MEMBERS: DO NOT BOOKMARK OUR MEMBERS
New security measures in place at our site prohibit visitors from directly
accessing our members area from its URL. You can only access our members
area from any of the 'Members' links found throughout our site.
NOT ASK FOR A REFUND IF YOU ARE HAVING ACCESS PROBLEMS.
Please identify your problem and try the solutions below before contacting
us for help. If none of them work for you then email
us. We have a 99% success rate in resolving customer access problems
so we're confident we'll be able to help you too.
Please identify your problem:
sorry, but this username (your
is currently restricted from access
It means your username had tried to access our members area from
too many differen't ip's (computer locations) in one day. As a security
precaution from shared passes your account has been temporarily disabled.
Please try again after a day or two and make sure your pass has not
been shared with anyone (you should run a thorough virus check on your
computer if you're sure you didn't personally give out your pass).
We can provide you with your access logs specifying exactly each time
your username logged into our members area along with the ip address
it came from. Just email
us with your username so we can look up your account.
sorry, but this computer address (your
is currently restricted from access
exceeded the maximum number of login attempts that can be made in a
1 hr time period from a single IP address. Please try to login again
after an hour.
Or if your internet service provider dynamically generates ip addresses
to you (gives you a different one each time you connect to the internet;
such as aol), the one they gave you was probably flagged/blocked. You
can try signing off the internet then connecting again (perhaps this
time given a new ip) and again logging into our members area.
If you continue to experience problems after an hour from your last
login attempt and your ip address does not change each time you reconnect
to the internet, please email
us and be sure to include your username and ip address.
keep getting the error message: "Invalid login. Please try again."
You may have mis-typed
your login information. Both your username and password are CASE SENSITIVE
and need to be entered exactly as given. Please make absolutely sure
you're entering your correct pass before contacting us. If you've forgotten
your pass you may retrieve it here.
Another possible and VERY COMMON reason may be that your account
has expired. Please check your subscription receipt for details of when
your pass is meant to expire (for non-recurring subscriptions). If you
are a recurring subscriber it is possible that your credit card on file
has expired causing your subscription to expire because we've been unable
to rebill you or you may have cancelled your membership at some point.
get the error message: "We're sorry, but this login session has
You've exceeded the number of times a user can attempt login during
a given session. You were probably entering the wrong pass and/or Captcha
and then the system locked you out temporarily. You should try again
later (from our login page at: http://www.poonnet.com/login),
making sure you're entering all your info correctly including the Captcha.
NOT seeing the Captcha field then you should try using Internet
and/or adding 'poonnet.com' to your list of trusted sites. You'll
need to adjust your browser settings if you're not seeing the Captcha
box. Click here for a sample
graphic of the login page you should be seeing.
*If you DO
see the Captcha and you're entering it correctly along with your
pass, you could try signing off your internet connection, then connecting
again and trying to log into our members area.
*AOL Users who experience problems should try using Internet Explorer.
not seeing the Captcha field
NOT seeing the Captcha field then you should try using another browser
(IE, Firefox, Chrome, Safari, etc) and making sure you're enabling Java,
sites. You'll need to adjust your browser settings if you're not seeing
the Captcha box. Click here
for a sample graphic of the login page you should be seeing.
who experience problems should try using Internet Explorer.
Captcha field does not change each time I visit or refresh the login
The randomly generated Captcha should change each time you visit or
refresh the login page in order for you to successfully access our members
area. If it doesn't, it could be because you're viewing a cached (old
version) of our login page. To fix this problem follow the steps below
under "I'm not seeing any of the new updates mentioned
on the news/forum".
get the "Forbidden" or "Not Authorized" error message
If you're sure your membership has not expired and that you are
entering ALL THREE codes (username, password, and randomly generated
Captcha) correctly on our login page, then please email
us your ip address along with your usercode so
we can check to see if it's been blocked.
not seeing any of the new updates mentioned on the news/forum
Clear your browser cache. Your browser may be viewing a cached (old
version) of our site. To fix this problem in IE, go to "Tools"
in your menu.. then "Internet Options"... under "Temporary
Internet files" click on the "Settings" button.. and
where it says "Check for newer versions of stored pages:"
make sure "Automatically" is selected. Then go back to poonnet.com
and refresh your browser and try again. You may have to close your browser
and open it again. Similar steps may be necessary for Netscape and AOL
time I try to log in, I get redirected to the login page repeatedly
Please make sure your browser is accepting cookies from poonnet.com
(see suggestions above).
this still doesn't resolve your problem,
Try using a different
browser (IE, Firefox, Chrome, Safari, etc). If the problem doesn't occur
in another browser for you, then atleast we know it's an issue with
your browser settings.
If this still doesn't resolve your problem,
Please make sure your anti-virus/firewall software isn't interfering
in the connection between us and you.
- USE NEWER
Older browsers (Internet
Explorer / Netscape) may not have the current technology needed to identify
your membership status. It is best to use web browser versions
4.x and higher.
The type of browser you are currently using is:
may not work properly with all features. It does not fully support
AOL Browsers may not work properly with all features. While
connected, we suggest minimizing the AOL window and opening an external
(separate) web browser. Since you are already connected to your
AOL account, the external browser will use this Internet connection
to access the web. If you must use the AOL Browser, please
download & install the latest version.
We suggest downloading & installing the latest version of Internet
you are trying to access this site illegally
The current time and date is:
Thursday, 18-Jan-2018 19:45:58 CST
Your IP Address is:
We will contact your isp if it is determined that you are trying to illegally
hack into our site. Why risk getting in trouble when you can join legally
for just $14.95/month membership? Click here
to join now.